Returns & Exchanges
Faulty Goods – Motorsport Distributors Group will accept returns on genuine faulty items. Please contact us via phone (+61 3 9459 9925) or email (contactus@mdgroup.net.au) within 14 days of receipt of the order (we can track all of our deliveries). Please make contact so we can advise on you how the matter can be rectified.
Returns - We accept returns within 14 days of your delivery. Returns Forms are provided in the package you have received or can be emailed upon request. Items should packaged in new, unused condition, with tags attached and sent back with the return form filled out to the address noted below our Exchange policy.
Exchanges - We accept exchanges also, when notified within 14 days of receipt of goods (and yes we track all of our deliveries). Exchanges will only be accepted on goods that still have all original tags attached and in original packaging. Please make contact with us via phone or email to discuss the exchange you wish to carry out. Where required, fill out the returns/exchanges form provided, items should be carefully repacked and posted to:
Motorsport Distributors Group
PO Box 174
Rosanna LPO
Rosanna VIC 3084
AUSTRALIA
Please do not send back your items without contacting us first.
This allows us to provide feedback for the best course of action for your return, put aside any exchanges, or advise what the return will qualify for (exchange, refund or store credit, etc.)
Please note: If you are returning goods because of a change of mind, please be aware that returns for refunds are only valid for item where you have paid full-price. Any item/s purchased on sale, or purchased using a promotional code will be offered an alternative or store credit.
Postage to send back goods to us is at the customers expense. We will send out the exchange at our expense.
Please note: Sale items are excluded from our refund policies. They are eligible for exchanges or store credit only. Any items purchased with a discount code are classed as sale items as full RRP has not been paid.